Credit Management

SalesHQ POS includes a comprehensive credit management system that allows you to sell on credit to trusted customers, track outstanding balances, and collect payments over time.

How Credit Sales Work

Credit sales allow customers to purchase goods and pay later. Here's the workflow:

1. Customer Selection — Select (or create) a customer at the POS
2. Process Sale — Add items to cart as usual
3. Choose Credit Payment — Select "Credit" as the payment method
4. Complete Sale — The sale is recorded and the amount is added to the customer's credit balance
5. Collect Payment — When the customer pays, record a credit payment to reduce their balance

Enabling Credit Sales

Credit sales are a subscription feature. To use them:

• Ensure your plan includes the Credit Sales feature
• Navigate to Sales → Credit Management to access the credit dashboard

Customer Credit Accounts

Each customer has a credit account that tracks:

• Total Credit Given — The total amount of credit sales for the customer
• Total Payments — The total amount of credit payments received
• Outstanding Balance — The current amount owed (Credit Given - Payments)
• Credit History — A complete log of all credit transactions and payments

Recording Credit Payments

When a customer comes to pay their credit balance:

1. Go to Sales → Credit Management
2. Find the customer with an outstanding balance
3. Click "Record Payment"
4. Enter the payment amount and method
5. Add an optional payment note
6. Click "Save Payment"

The customer's outstanding balance is automatically updated.

Credit Reports

Monitor your credit exposure with built-in reports:

• Outstanding Balances — View all customers with outstanding credit
• Credit History — Full transaction log for each customer
• Aging Report — See how long credit has been outstanding (30, 60, 90+ days)
• Payment History — Track all credit payments received

Managing Credit Risk

To manage credit risk effectively:

• Review balances regularly — Check the credit dashboard for customers with high outstanding amounts
• Follow up on overdue accounts — Use the aging report to identify accounts that need attention
• Set internal policies — Establish maximum credit amounts per customer and payment timelines

Best Practices

• Always select the correct customer before processing a credit sale
• Record payments immediately when received to keep balances accurate
• Review the aging report weekly to identify overdue accounts
• Keep customer contact information up to date for follow-ups
• Use payment notes to record reference numbers or payment details

Related Topics

• Customer Management — Managing customer profiles
• Aging Reports — Monitoring overdue credit
• POS Overview — Processing sales at the point of sale